I purchased an indigo air-ticket pnr no: llf42e through your on online site by my visa credit card no: 4132xxxxxxxx5177 on 15th december 2018 for return (Muscat-mumbai-muscat) in my name: prakash madhukar mohanlal for an amount of indian rupees 17, 297/=. The date of travelling was 29.12.2018 and return was 01.01.2019.
As per my bank statement, above credit card transaction reference number is: 74332748350834938908916.
I had cancelled my above ticket before my travelling date. Unfortunatelly my refund has not yet given!!
May you please help me in this regard to get the refund...
Following is reply from indigo airlines:
Dear mr. Mohanlal,
Thank you for writing to indigo.
With reference to your email, we would like to inform you that under booking reference number llf42e, refund of inr 6, 997 has been processed to the travel agency account from our end on 24th december 2018.
We would like to request you to contact the concerned travel agency to claim refund.
Thank you for your mail.
Best regards
Aditi pandey
Customer relations
Interglobe aviation limited ("indigo")
Tower d, 5th floor, global business park
Mehrauli gurgaon road
Gurgaon - 122002, haryana
Web:- www.goindigo.in Was this information helpful? | 
We regret the delay in response. As checked, the booking is made through the travel agency portal and refund has been processed in the same travel agency account. Kindly contact the respective travel agency to initiate the refund in your account.
Regards,
Team IndiGo