Sendly App — unsuccessful recharge

Address:

Bangalore, Karnataka

I tried to recharge with sendly app.
Money was deducted but no recharge was done.I tried to contact customer care but got no response.
Email id with which i logged in was: [protected]@ymail, com
and phone number in which i tried to recharge was [protected].
I had to return my mobile phone for replacement so i had to format my mobile and the sendly account was locked.