Shadofax — Pick up not done

Name is lovely sharma, my contact number is-[protected].
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My pick up was done on 8th of September but till now my pick up is not done, status of my pick up has been put on hold... pick up boy neither called me nor he came to my address, When I called us for pickup, he did not pick up my phone and put my number in the reject list...pick boy name is Devender and his contact number is [protected]..