Shadowfax Technologies Limited — Complaint Against Shadowfax Technologies Limited Incomplete Shipment and No Invoice

I am raising this complaint regarding a shipment delivered to me by Shadowfax Technologies Limited for my HyugaLife order #[protected].

The shipment was marked as successfully delivered, but the package I received did not contain all the items mentioned in the order/delivery confirmation.

Issues with the Delivery

1. Item Missing from the Delivered Package

The following product was listed as delivered but was not physically present in the package:

Labrada Super Mass Gainer 3kg – Chocolate Ice Cream – Quantity 1

The delivery confirmation from the seller shows this item as delivered, but I did not receive it.

2. Incorrect Product Received

I also received MuscleBlaze Fish Oil 1000 mg, which was not the product I ordered.

Therefore, the shipment I received was both incomplete and incorrect.

3. Invoice Not Provided

I did not receive a proper invoice with the delivered shipment. This is particularly concerning because I need the correct documentation to verify the contents of the shipment and resolve the missing/incorrect product issue.

Complaint to Shadowfax

I request Shadowfax Technologies Limited to investigate the complete delivery process for this shipment, including:

The condition and contents of the package at the time of delivery.
The shipment weight recorded at pickup and delivery, if available.
The scanning/handling records for the shipment.
The delivery executive's records.
Why the shipment was marked as completely delivered despite an item being missing.
Why the appropriate invoice/documentation was not provided with the shipment.

I have photographs of all the products actually received, the package, and the relevant order/delivery information. I can provide these as evidence.

Resolution Requested

I request Shadowfax to investigate this matter and coordinate with the seller to resolve the missing and incorrect product issue.

I also request a written explanation regarding the incomplete shipment and the absence of the invoice/documentation.

I have already contacted the seller regarding this matter and provided the requested photographs. I am documenting this complaint separately against the delivery partner because the shipment was delivered through Shadowfax and was marked as successfully delivered despite the contents not matching the order.

Seller: HyugaLife
Order Number: #[protected]
Courier/Delivery Partner: Shadowfax Technologies Limited
Missing Product: Labrada Super Mass Gainer 3kg – Chocolate Ice Cream
Incorrect Product Received: MuscleBlaze Fish Oil 1000 mg

I expect Shadowfax Technologies Limited to investigate this matter seriously and provide a proper resolution.