For AWB [protected] sent through Shiprocket CargoXpressbees
recently Shiprocket / Xpressbees messed up my shipment to Blinkit faridabad feeder WH. I had initially booked with DP World which didnt pick up the consignment. Was constantly in touch with shiprocket for the same. After 10 days they asked me to book with another carrier. Finally i sent thru xpressbees and kept shiprocket and xpressbees support in the loop to ensure that goods are delivered. the appointment I could manage from blinkit was 24th Aug, the last day before RO would expire.
now, xpressbees conveniently missed the appointment .
i kept in touch with both on the day of delivery as i did not see "Out for Delivery" on the dashboard.
Shiprocket support gave me a conatct who was supposed to deliver the package and he in turn told me that the cargo has been delivered.
Next day xpressbees guy messages me that cargo was refused by blinkit.
All I am asking is for proof that an attempt to deliver was made. or else they RTO at their cost.
All this while I had already informed the feeder incharge at blinkit about the incoming delivery and had an acknowledgement for the same.
When confronted, shiprocket support say that they just missed one appointment, what is the big deal?
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