Shoppingvala.com — Ordered product (air sofa) but not received

Address:20.01.526/A, GollaKhidki Puranapul Hyderabad 500064

Ordered air sofa from
shoppingvala.com on 14th feb 2021 but not recieved any confirmation by any means my order number is 78823 as it shows in 'track order status'. now it shows "Order Cancelled", what does it means. customer care number also not connecting 😕
kindly help me
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    20.01.526/A, GollaKhidki Puranapul Hyderabad 500064
    India
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