| Address: NALANDA 53/1 C, Manoj Arcade, 24th Main Rd, Sector 2, HSR Layout, Bengaluru - 560102, Karnataka, India. |
| Website: www.simplilearn.com |
Name of Company: Simplilearn Solutions Pvt Ltd.
Date of Incident: April 3, 2025 – Ongoing
Product/Service: Online Course Enrollment
Mode of Payment: Online
Amount Paid: ₹41, 251.94
Complaint Summary:
I am writing to formally lodge a complaint against Simplilearn for misrepresentation, denial of refund, and the emotional distress caused due to their mishandling of my course enrollment.
On April 3, 2025, I enrolled in a course after receiving both verbal and written assurance from your representative, Mr. Azam Khan, that I would be eligible for a refund if I chose to cancel after attending one live class, within a 15-day window. This assurance was critical to my decision to enroll, as I had concerns about the standard 7-day refund policy.
The course commenced on May 24, 2025, and I submitted my cancellation request on May 27, 2025, just two days later—well within the promised timeframe. Despite adhering to the process communicated to me, my refund request has been repeatedly denied, with your team citing the standard policy while disregarding the documented commitment made by your representative.
Furthermore:
• I was never provided LMS access or login credentials.
• I received no communication regarding batch allocation or course commencement.
• EMI deductions began without any confirmation or engagement from your side.
This experience has not only resulted in financial loss but has also caused significant mental stress and emotional harassment. The lack of accountability, repeated automated responses, and failure to address my concerns have left me feeling deeply frustrated and disrespected as a customer.
Relief Sought:
• A full refund of the course fee.
• Immediate halt and reversal of all EMI deductions.
• Accountability for the false assurance provided by Mr. Azam Khan.
I sincerely hope this matter is addressed with the seriousness it deserves. I reserve the right to escalate this issue through legal and consumer protection channels if a fair and timely resolution is not provided.
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