Singhania University — Didn't get a copy of sixth semester

Didn't get a copy of sixth semester after one year two months completed while I just pay for it at just once online.
Cause my marksheets were stolen I need a copy of sixth semester marksheet I paid at once for it but neither they are providing me neither guiding me to how to take it.
Fateh krishan sharma
Enroll no. [protected]
Passing year[protected]