Slice Pay — Money Not Credited To My Bank Account

Good morningn sir/ madam,
My money is struck in between the Slice app and Sbi. Slice app says that they have successfully completed the transaction and provided me with the transaction id but it didn't credited to my bank account. Slice told to contact with your sbi bank and i contacted them they told they haven't received any kind of money in my account. So my money is struck between slice app and sbi server. And I don't know what to do now. No one is listening to me they are simply blaming each other .
I wanted to raise a dispute and charge back that i have taken a money of rs. 3000 from slice app and there it shows that the transaction of rs. 3000 is successful but that money didn't credited to my sbi bank account. Below i m attaching u the transaction statement for your reference from Slice and also my sbi bank statement. i have contacted the slice and they told that they have successfully dispatched the money to me in my bank account but due to the server issue my money didn't reach me so they asked me to contact my branch bank because from there end the transaction is successful. Therefore i request you to raise a dispute against my account and please raise a complaint from my side that I didn't receive the money of rs 3000 in my bank account.
My bank details are as follows...
A/C no. [protected]
IFSC code - SBIN0008759
Branch -. Bhelatand
My details
Ashutosh Tiwary
[protected]
[protected]@gmail.com

I request you to kindly settle my money back to my account as soon as possible.
Thank you.
I m sending you the message which i got from slice
Shameer (slice)

Oct 20, 2021, 6:58 PM GMT+5:30

Hello Ashutosh,

Greetings from slice! As per our records, your recent cash transfer was successfully processed from our end. Please find the details below :

Order ID - BT[protected]
Order Value - 3000

Reference No - pout_IAPknsUAp8L52l

Request you to check your bank statement with the help of the details mentioned above and let us know in case you still have any concerns.

Warmest regards,
Shameer