Hello my name is vaibhav and i ordered a reebok women slipper from snapmint on two month emi paid 123 down payment (347 in two emi).
On 4 April 2022 i received my order but due to some size issue i called snapmint customer care to replace it with 5 number as i ordered 6 no.
They asked photos which i sended to snapmint email then they placed replacement and on 7 April Amazon Delivery partner took that slipper.
And from that date till 12 may when I am writing this, believe me i called everyday to snapmint but from 7 April to 2 may my calls cutted automatically, i tried with another no also same and i sended more then 20 mails and also 12 complaints on their website .
Then i told emi person whom no was given by snapmint for emi help, i told them everything, sended proofs but they did not help .
Some how on 2 may i am able to contact them they told me to wait for 72 hours .
After that same thing no response nothing only sending sms about paying emi else your civil score will impacted .
Amount is very low I can pay easily but it's not about small amount or big it's about justice to customer .
I don't know how these type of platforms regulate in India .
No one cares about a common customer .
Wait for help .
May 14, 2022
Complaint marked as Resolved Some how i managed to call their customer care after a month their number became reachable .
My order is cancelled and one more thing snapmint customer care a boy don't know his name, he start abusing me like that why are you calling this that for 123 rupees of down payment .
This is so ridiculous it's not about 123 rupees it's about they are threatening for credit score entry for a product whom I don't receive.
In end this is india so customer is third class citizen type of mentality specially a Normal person who belongs to lower middle class
