Snapmint Complaints & Reviews

My product has not been received yet its been more tha 40 days, my emi is not yet paid, i dont trust if ill ever receive my product my order number is 22783020 please do the need full or cancel my product

Dear Snapmint Team,

My name is Adarsh, and I placed an order for a *TrueView 4G SIM 4MP Solar Powered CCTV Security Camera* on Amazon through the Snapmint application. The order details are as follows:

Snapmint Order ID: 21775491
Amazon Order ID:[protected]
Order Value: ₹8, 400

On September 27, 2024, I received a call from the courier, informing me that the package was being delivered with a "Cash on Delivery" (COD) payment option of ₹8, 399. However, I had chosen Snapmint’s EMI payment option and already paid the amount upfront at the time of placing the order. As a result, I declined to accept the COD package and requested the courier to return it to Amazon.

Since then, I have been waiting for the refund, but even after a month, I have not received the amount back from Snapmint.

To my surprise, today, an amount of ₹2, 516 was debited from my bank account as EMI for this order. I am concerned, as I did not receive the product, and I was under the impression that the order would be canceled, and the amount refunded to Snapmint after I rejected the COD delivery.

Given these circumstances, I kindly request that you:

1. Refund the down payment of ₹1, 344 and the EMI payment of ₹2, 516 to my bank account at the earliest.
2. Cancel the autopay and any future EMI charges associated with this order.

I am also attaching proof of the order cancellation for your review. Please check the attached document.

Please address this matter promptly, as I expected the return and cancellation process to be handled smoothly once the product was returned to Amazon.

Thank you for your attention to this issue. I look forward to your prompt response. If any additional information is required, please contact me at +91 [protected].

Best regards,
Adarsh

Order details 19999491
Pressure cooker handle broken
Please replace the pressure cooker

Hi There, Snapmint, this is my Order number: 20580878. I ordered a product from Amazon, and while my EMI payments have been coming due and my down payment of $1344 has been deducted, the goods have not yet come. Kindly take care of this as soon as you can. Kindly give me a call to talk about this problem that I frequently encounter. This was the message I wrote to their email id and it was found out that the email id mentioned in website that message not delivered.

Snapmint deduct money from my account 590rs through NACH payment process.

I hope this email finds you well. I am writing to request the deletion of my Snapmint account. I no longer wish to have an active account with Snapmint and would like all my personal information and account data to be permanently removed from your system. Please find below the details of my Snapmint account: Registered Email Address: [protected]@Gmail.com Full Name: Baljeet Kumar Sharma Contact Number - [protected] I understand that this action is irreversible, and I would like to proceed with the deletion as soon as possible. If there are necessary steps or forms that need to be completed from my end, please let me know. Thank you for your assistance in this matter. I appreciate your prompt attention to my request. If you require any further information or have any questions, please do not hesitate to reach out to me. Sincerely, Baljeet Kumar Sharma

I ordered a Steam Wallet topup worth Rs.5000 from Snapmint. Initial transaction went smoothly and downpayment of Rs.930 was successfully paid. Issues started once steps were taken to claim said topup. The topup seller contacted me but since i could not provide the Amazon order ID, they refused to provide me with the key. I tried to contact Snapmint but they have been unresponsive to all my emails, aside from useless automated email responses. I cannot contact their customer support by phone either. I am deeply worried that i will have to pay EMI for a product i cannot use or claim.

Money lost! I ordered a product and paid Rs. 651 as downpayment... Now the product is not shown on 'My orders ' section and i don't know what to do next beacuse of non availability of customer support... At least i want the refund asap... Or the customer care of the snapmint team should solve the issue My order id[protected]
In my orders section, it says that verification succesful, but there is no further proceedings... And the product costs around total of 3100 Rs and iam concerning about the emi to be paid

I had an extremely bad experience with Snapmint. I purchased a kitchen cooler through Snapmint via symphony, but the cooler was not delivered, and the down payment was deducted without any confirmation. Despite this, there was no customer care support from Snapmint. I tried calling them 50 times, but only a bot responded, and there were no human representatives available.
The bot mentioned that they would reach out to me within 24 hours, but it has been 120 hours, and I have not received any call from them. This is very unprofessional behavior from the company.

"ITS FRAUD"
Never ever think about a product buy from snapmint...

I try to buy a product from dpanda (skywall 40 inch tv) via snapmint, product was cancelled until now not received my refund amount is ####/-
order no is 16762889...

I order from Beyours. and then beyours refunded my money i.e 3222 to snapmint. I can't find my refund amount anywhere in snap mint. neither they are responding my emails.
Email id/snapmint id- subham.[protected]@gmail.com

They are not refunding my money and in their app they are showing that they refunded my money pls help me

My registered mobile number was [protected] call me

Wasim agaram
48 sivan east street nagore
[protected]@gmail.com
[protected]

Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent purchase of Bacca Bucci shoes made through Snapmint on EMI. On20march 2024, I bought a pair of shoes with the expectation of receiving a high-quality product that would meet my needs. However, upon receiving the shoes, I discovered several issues that have left me deeply disappointed.

Firstly, the quality of the shoes is not up to the standards I anticipated. The material used appears to be of inferior quality, and after wearing them for only a short period, I noticed signs of wear and tear that should not occur so soon after purchase. Additionally, the shoes do not fit comfortably, despite selecting the correct size according to the sizing chart provided.

Furthermore, I am extremely dissatisfied with the EMI payment process through Snapmint. I completed all EMI payments as per the agreed schedule, yet I have not received any reimbursement for the returned product. Despite fulfilling my financial obligations, I am still out of pocket and have not been provided with the level of service I expected.

I request that you take immediate action to rectify this situation by:

1. Providing a full refund of the EMI payments made for the returned product.
2. Ensuring that the reimbursement is processed promptly and credited to my account without further delay.

I trust that you will address these concerns promptly and provide a satisfactory resolution. If necessary, I am prepared to escalate this matter further to ensure a fair outcome.

Please acknowledge receipt of this complaint and provide an update on the actions being taken to resolve the issue.

Thank you for your attention to this matter.

Sincerely,

Wasimagram

Hello sir.
Please close my Snapmint loan account because my loans all EMI is fully paid. Because my all EMI is paid but cibil account has snapmint account is activate showing. So sir kindly close my snapmint loan account and update my cibil score.
Thanks

I’m unable to delete or deactivate the snapmint account or find any options to do, emi’s were cleared a year ago and the NOC was also shared.. I could still see Snapmint acount as active, reflecting on my CIBIL.

I wanted a solution to deactivate or delete the account completely.

I had ordered mobile phone from snapmint after delivery I got faulty mobile phone mobile phone is not working properly. I called and complained to snapmint customer care but they did not help me return back faulty mobile. Kindly register my complain thank you

My personal loan not transfer in bank account but emi show for personal loan
how. i complain in snapmint company but no responce

I hope this email finds you well.
I am writing to request the deletion of my Snapmint account. I no longer wish to have an active account with Snapmint and would like all my personal information and account data to be permanently removed from your system.
Please find below the details of my Snapmint account:
Registered Email Address: [protected]@gmail.com
Full Name: Channak Jayaram Venkata Sai
Contact Number - [protected]
I understand that this action is irreversible, and I would like to proceed with the deletion as soon as possible. If there are necessary steps or forms that need to be completed from my end, please let me know.
Thank you for your assistance in this matter. I appreciate your prompt attention to my request. If you require any further information or have any questions, please do not hesitate to reach out to me.
Sincerely, Channak Jayaram

Every time when tried to contact and pay I am unable as they ask for order ID and it is not available in my account. Moreover the message that I will have to pay 50 rs. Per day as fine along with GST. Please share link to pay the emi.