Snow Mountain Stables Alysa Phiel Scam — Stole customer money, gave us no service BAD customer service
T
TomEmma
Jul 24, 2021
Address: 1101 Co Rd 53, Granby, CO 80446
Website: snowmountainstables.com
We had my daughters 9th birthday here and I wouldn't recommend it. First we signed up for a horse trail ride but they didn't have any horses when we arrived so they offered us some mules instead. Seriously? Mule? We paid for horses! My daughter was so upset. What I am most upset with them about is their poor customer service and they are veru mean and rude to all of their customers.. When we arrived we didn't know where to go or what to do. We walked over to the stable and after waiting for 15 min. with 7 excited girls they sent a girl over to them not to welcome them but to ask that they keep quite. Really? It's a birthday party for a 9 yr old. That really set the tone for the next hour. I felt like none of the people that worked there wanted to be there and they did nothing to make it feel like we were customer. They were also screaming and yelling at other customers too. No smiles and the girls felt they needed to keep quiet for the next hour. I had friends drive up from San Antonio and felt this experience was definitely not worth it too. WE WILL NEVER COME BACK HERE!
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