Solarsqaur — Undue delay in installation of Grid connected Rooftop Solar (RTS)

Address: 4/7 Shaffee Mohammed Road, Thousand light Chennai - 06

Website: [email protected]

Dear Sir,

I refer to my earlier emails dated 24th March 2026 and 3rd April 2026, along with your response, regarding the inordinate delay in installation and commissioning of the Grid Connected Rooftop Solar (RTS) system at my residence.

I would like to place on record the complete sequence of events for your reference:

Initial product explanation and site visit by your representative – January 2026
Advance payment made – 12.01.2026 (Rs. 15, 000/- per account; total Rs. 30, 000/-)
Order confirmation – 28.01.2026
Subsequent payments made –
• 10.02.2026 – Rs. 1, 27, 800/-
• 10.02.2026 – Rs. 1, 15, 200/-
• 17.02.2026 – Rs. 3, 33, 534/- (through loan)
• 18.02.2026 – Rs. 3, 04, 104/- (through loan)
Despite full and timely payments from my end and complete cooperation, the installation and service connection were completed only on 23rd April 2026, which is far beyond the committed timeline of one month from the date of advance payment.

Due to this unjustified delay, I have incurred significant financial loss and hardship, including:

Electricity bill payments for March and April 2026 amount to approximately Rs.15000/-
Financial burden due to loan EMIs already initiated
Loss of subsidy benefits under the scheme due to delayed commissioning
Repeated follow-ups, inconvenience, and mental stress caused by lack of timely execution and communication
While your email dated 3rd April 2026 cited server issues and delay from TNEB for meter installation, such internal or external coordination issues cannot be attributed to the customer, especially when full payment has already been made.

It is therefore evident that the delay is solely attributable to your end.

In view of the above, I hereby issue this final claim notice demanding compensation of Rs. 1, 00, 000/- (Rupees One Lakh only) towards the financial loss, inconvenience, and missed benefits caused due to the delay.

I request you to settle this claim within 7 days from receipt of this email. Failing which, I will be constrained to initiate appropriate legal proceedings before the Consumer Disputes Redressal Commission and other competent authorities, at your risk as to cost and consequences.

This notice is issued without prejudice to my rights to claim further damages, if applicable.

I expect your immediate attention and resolution in this matter.

Thanking you,

Yours faithfully,
J. Ashok Galada