Solocabs — Service not provided

I'm Sarma Ph no. [protected].
I had booked their car as under:
Kind Attn: Mr. Abhishek
Sir,
Pls see following details:
From: Vilwadri Venkiteswaran Sarma
Date: Sun, 19 Jan 2025 at 09:21
Subject: Re: Cabs details
To: Solo Cabs
Where is the cab? We are trying to call the driver and the helpline but no one is answering
On Sat, 18 Jan 2025, 18:46, wrote:
SoloCabs
Client,
V. V. Sarma
Number- [protected]
Email- [protected]@gmail.com
Payment Method: Online
payment id: 678ba7ab9e901
From: Kevadiya, Gujarat, India
Trip type :One way trip
Total Km :335
Extra Km Charges: 16
Pickup Date:[protected]
Pickup Time :09:30 AM
Return Date:
Return Time: 11:59 PM
To :Palanpur, Gujarat, India
Toll & State Tax :Extra
Parking :Extra
Cab Description Paid Pending Total
INNOVA (AC)
₹ 2500 ₹ 5942 ₹ 8442
Driver And Cab Detail:
Driver Name :Sanjeev
Driver Phone :[protected]
Cab Name: Toyota Innova Crysta
Cab Number: GJ10TY0888
I had paid Rs 2, 500 as shown above by them. But their driver did not turn up. On enquiry on 19th I found out Mob. no. [protected] belongs to One Mr. Sonu, Rajkot who has snapped his tie up with Solocabs, as stated by him.
My request for refund are not answered. And when i phone them they either disconnect, or do not pick up or say that the person has not turned up.
Thanks
V V Sarma
+[protected]