Spincycle — Non return of garments taken for reprocessing after they were damaged during premium dry clean service

I am writing to formally escalate the long-pending grievance related to the damage caused to my blouses during Spincycle's premium dry-cleaning service.

Ticket References
First ticket:[protected] raised on 18 July
Second ticket: https://republic.spincycles.in/tickets/customer/update/view/MjE1NDA3MTgz raised on 8 August

It has now been more than three weeks since the issue first arose. Their team damaged the material/fabric of my blouses while processing them under the premium dry-clean service. After considerable reluctance on my part, I handed over two blouses specifically for evaluation to determine whether reprocessing could improve their condition. Despite this, I have received no response whatsoever from their team.

I have followed up multiple times through the tickets themselves as well as over the customer care helpline. There has been complete silence. I have mailed the details of the grievance to the contact address and founders and CEO but received no response.

Adding to the unprofessional handling:
The app continues to show an absurd expected delivery date of 1970.
When I checked via WhatsApp, the system replied that there is no pending order at your end.
This level of service failure is unacceptable, especially after charging premium rates. The combination of physical damage to the garments, lack of any update or accountability, and broken system/status tracking reflects poorly on Spincycle’s operations and customer care standards.

I request the following immediate actions:
A written acknowledgement of this email and both ticket numbers within 24 hours.
A clear status update on the two blouses currently with you for evaluation, including photographs if possible.
A concrete resolution plan (repair/reprocessing at your cost, full compensation for the damaged garments, taking into account that each matching saree costs ₹25, 000 and becomes effectively worthless without its original blouse, or refund of the service charges along with compensation for the actual loss incurred by me or replacement of equivalent value) within the next 48–72 hours.
Correction of the erroneous order status and delivery date in your systems.