Sride — Not able to transfer money from S ride in my bank account

Hi,
I've earned 7493 through s-ride and not able to redeem the amount in my account.
Every time I'm initiating with minimum of 3000 as per the limit and getting a message that it will be done by 4 days and it never gets deposited. I'd initiated on 31st March 2021 but nothing happened. I did drop a mail on 7th April 2021 but no reply, even though it is mentioned in the mail that it will take 72 hrs to respond.
Please take necessary action to respond to my mail and redeem the money in my account.
Thanks,
Kaushik Halder