Srikanth Rao — Denial To Board 6 E Aircraft

Address: Flat Number 3A, Silver Streak Apts, Panampilly Nagar

My Name is Srikanth Rao, I was Booked on an Indigo Flight6E602 Scheduled to Depart at 14:25 Hrs. on 28th August 2026. All Check Informalities were completed well before time and I was issued a Boarding Card with Seat Number 13A, and the Boarding card was marked gate number 2 as departure gate.
Subsequently the Gate was changed to gate number 38, No paging announcement was made at Gate 2, nor was any message sent to me stating this change.
Around 14:05 Got a call asking me to come to Gate 38, i must have reached there by 14:10 Hrs. as it's a long walk at Bangalore Airport to reach from gate 2 to 38, I was Denied Boarding the Indigo Employee instructions from his Superior Mr. Basil Thomas was "Divert Him". 4-6 other passengers reached after me and we all were met with the same fate. We were asked to go to Counter 16.
At Counter 16 the Customer Service agent tell us to pay Rs.3000/- extra if we need to board the next flight, i politely refuse saying no information was received, and also request to speak to her Manager. By this time 3-4 Other Passengers also reach the Counter.
Mr.Basil Thomas Comes, and Explains rules, and notification on the Boarding pass, he encourages us to raise a complaint with whomsoever deemed fit, without understanding our reasoning, he says we are a "No Show", when asked why no SMS message to me as is the protocol, he checks his computer asks my mobile number, confirms that they have captured the number incorrectly hence no information and walks off saying pay 3000/- and board the next flight. He was very curt and rude in his behavior which is unacceptable.
I submit the following:
1. How can it be a no show when a Boarding Pass was issued to me?
2.Who is responsible for capturing the wrong mobile number on the system?
3.Why were no efforts made to locate the passenger or relevant announcement made at Gate 2.
4. How Can Mr. Basil Thomas think i was lying, when he had failed in his duty and responsibility not only to me but 6-8 other passengers.
5.There was Trichinapally Flight 6E 7711 Departing at 15:20 Hrs., and at 15:03 The Flight Display was showing Final Call, at 15:10 & passengers came up to the Counter and were allowed to board...Proof can be given.
6.Subsequently, i paid Rs.3000/- and was booked on Indigo Flight 6E 435 ETD 16:50.
7.On this Flight the las Passenger boarded at 16:42 hrs. i.e 8 Minutes before flight departure, Doors were closed at 16:55.
If for Points 5 & 7 Indigo and the team managing those counters showed flexibility and responsibility why not Mr Basil and his team?
My Demand is Mr. Basil Thomas needs to be reprimanded for dereliction of his duty, he needs to be trained to behave well with Customer's as it is we who make their business successful and pay their salaries. As a Senior citizen some consideration needs to be given and he needs to believe in reasoning and logic presented by Customer's.
Whether Indigo considers financial compensation or not please consider reprimanding Mr. Basil Thomas.