SRM University — Double payment issue

Worst management ever

My fee payment was done twice mistakently to srm, when I asked about money, they want me submit the relevant docs and i submitted it, its been 1 month since no response, whenever i am calling, they are blindly saying 10 days, how many 10 days i have wait for my money.

Is this the way they treat this issue..do I have to beg them for my money..

Very worst response and worst management..