Stalkbuylove — did not receive refunds for the orders I returned

It has been over 9 months and i have written emails to them constantly that i have not yet received my refund. Initially, they kept saying that there was some problem with the bank and kept asking me to wait. Now, they have stopped responding to my emails as well. I have still not received a refund amounting to rs. 2196. Kindly help me as they are not even replying anymore. I have been waiting for months now.