Stalkbuylove — exchange option not working

Address:560035

. I wanted to return the products of my order because fit was not right but the option of return is not enabled. Also, i had tried to reach them through mail, website and contact no. But no response has been received. I am conteniously chasing them over email but not able to receive any response. Order number is [protected]
Please help me to get refund asap
Chasing them for last 1 month now.
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I placed an order using there app on 18th sep and it got delivered on 24th Sep. I am trying to place a return request but the option is not active in the app. As per their policy we can return within 15 days. But still the option is not working. I tried contacting via mail but there is no reply and the no. listed on the app is coming invalid.

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