Stalkbuylove — money got deducted but order was not placed

Address:

A-64, FIEE Complex, Okhla Phase - II New Delhi New Delhi District Delhi, New Delhi, Delhi, 110020

I placed an order on stalkbuylove on 19th June with order id :[protected] and amount : 11838/-. Money got deducted from my account but the order status was still coming as pending auth. I have cancelled the order on 22 June but no amount has been refunded to my bank account. I have tried to reach them on customer care email and phone no but they never respond. Could you please help me in getting this resolved.