Stalkbuylove — no update on refund of cancelled order

I made a payment of 1000 rs through the email link i reveived for retrying payment. Transaction was successfully done but order status was not updated on app. After 2 days the status of order went to cancelled, but since then i never heard back about refund amount. I have emailed them multiple times with screenshot of the transaction. Tried calling them but their number says down for maintainance. Messaged them
On fb but no response. I dont know what to do next to reach to them and get my refund.