Stalkbuylove — no updates regarding my order

Hi, this is regarding order number[protected] placed on 30th september 2019. There is no update on this order.in app the status is displayed as complete, not able to track order it says not yet dispatched. It was a prepaid order with items worth 1363 inr.
I tried calling on customer care number but incoming calls are barred on that number, no response for email and messages dropped on facebook and instagram either.