Stalkbuylove — order no[protected]

I hav almost written 4-5 mails to SBL and tried calling several times on customer care number which is under maintenance fr more than 2 weeks. However there has been no response from SBL yet.
I placed my order on 31 may, it was a prepaid order, however havnt recd delivery yet nor recd any update from SBL.
Request you to kindly look into the same if product cannot be delivered kindly provide a refund of INR 861