Stalkbuylove — refund for order is not initiated yet

I had returned an order on 19th may 2019, order number[protected]. I have not yet received any refund of amount rs.1205. I have called multiple times to stalkbuylove service desk and even followed up on email regarding concern raised by me. I have not yet got any positive output from stalkbuylove.
Their team said they have raised service request ticket but whenever i follow up on the ticket, they raise new ticket for same issue.