[Resolved] Stalkbuylove — refund issues

neelam07

from Visakhapatnam, Andhra Pradesh

Website:

www.stalkbuylove.com

This is regarding my order id:[protected] with stalkbuylove. I had returned few items from this order on nov 22, 2017 and got partial refund of rs 1678. But the refund is supposed to be of rs 2444. So rs766 is still due at their end. They are not turning up after sending so many mails. The last email which i received from their end is following:

Prerna bhardwaj via freshdesk.com

Nov 28 (13 days ago)

To me
Dear neelam,

Please accept our sincere apologies for the inconvenience caused.

With reference to your refund request for order id:[protected], we would like to inform you that we have already taken up this matter and forwarded to our dedicated team to investigate more.

We request you to allow us some time and we shall get back to you with an update within next 24-48 hours.

Your patience and kind support is truly appreciated.

Thanks and regards
Prerna bhardwaj

Team stalkbuylove

Kindly look into this issue.

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Dec 18, 2017

Complaint marked as Resolved

I got my refund finally. Thanks

StalkBuyLove customer support has been notified about the posted complaint.

Dec 13, 2017

Updated by neelam07 Kindly look into this matter. Thanks

Verified Support

Dec 17, 2017

StalkBuyLove Customer Care's response Dear Neelam, Apologies for the inconvenience, As per our telephonic conversation With reference to your refund request for Order ID[protected], we wish to inform you that we have initiated the refund as per your chosen mode it will be reflected in your account within 24-48 business hours.