Stalkbuylove — refund not credited to my bank

Address:

Its an Online Store with address in New Delhi- A64 FIEE Complex,Okhla Phase II, Okhla Industrial Area, Near C, Lal Chowk, New Delhi, Delhi 110020, 380005

I had returned some of the items that i had purchased from stalkbuylove and opted for refund in my bank account which was not done for long. When i contacted stalkbuylove via email for same, they responded that there is some problem with their bank neft, hence they can refund the amount in the form of reward points and once their neft issue gets resolved my money will be credited back to my bank account. Its been almost 3 months and my money is stuck with them. I have written a number of emails requesting to refund the money in my bank account but there is no response and all i get is the auto-generated email. Their customer service number is also under maintenance from a long time and when i tried calling today, i got the message that the 'the incoming calls to this number are barred. Please help to get my money back from stalkbuylove