Stalkbuylove — refund not initiated (it has been a month)

Address:

New Delhi, Delhi, 110022

I bought a jumpsuit and a dress from sbl but due to the size issue i had to return it, i asked for exchange even i was ready to go to warehouse as i loved the products but due to some internal problem they told to return the product to warehouse on my own, the product has reached the warehouse on 28th september and i have shared the bill with ms shikha and stalkbuylove account on instagram and both have acknowledged to receive it, but when i ask them about refund after seeing msgs several times they don't reply, and even if they do so they are just procrastinating. It has been a month but there is no update about the refund of rs 1625. Kindly expedite the process.