Stalkbuylove — refund not initiated since days

Its been more than 15 days, but my refund has not been initiated as yet. Why are they duping customers? We have to constantly write and beg for our own money? Also no reply or revert on mail, the customer helpline number is purposely not kept functioning. Social media is filled with complaints, they are blocking people or deleting comments regarding the same. Highly unprofessional. They should inculcate some ethics. Order Id[protected]