Stalkbuylove — refund not received yet after 3 months

This is regarding my refund for order #[protected]. My prepaid order for Rs. 1098 was cancelled by SBL due to non-servicable area and I was told that I'll get refund within 5-7 days but I didn't receive any refund. It's been 3 months and I've tried to contact them innumerable times through mails and calls but the consumer care no provided is said to be not having any incoming facility and all my mails were left unanswered. I'd like to take legal action now as this is a clear case of fraudulent activities under the Consumer protection act.