Stalkbuylove — unable to return order no-.[protected]

Hi,
I received my order 10 days back but it is not up to the mark and hence i want to raise a return request.
Stalk buy love app is not updated the order status and i am unable to click on refund/exchange button.
I have sent several emails on [protected]@stalkbuylove.com but haven't got any response inspite of so many emails.

How can website of such a brand be unresponsive from so many days.

Please help me to return my order and refund my money asap.