| Address: | Stanley Kondapur, Hyderabad |
I bought 3+2 sofa on Thursday June 29, 2023, from Kondapur, Hyderabad store. The sales person Ganesh and store manager Jairaj Malleli, on their own, confirmed me that they would deliver me on Saturday. The cost was Rs.3.25 lakh. I paid 1.75 lakh on Thursday itself and told me to pay the rest on Friday. On Friday when I called them and asked if the delivery will be done on Saturday, I was confirmed again saying that it has already started. When I talked to Jairaj about having 5% chances of not being delivered on time, he was not only very rude, but also was talking all nonsensical things. I paid remaining money 1.5 lakh on Friday evening. On Friday night sales person called me and told me that someone will call me on Saturday morning and will confirm delivery time. At the same time a person named Zubair called me on Friday night and told me that he can deliver the sofa on Monday. On Saturday morning no one picked up the call. Finally Zubair called and said he has not received anything so, cannot deliver. Ganesh, in the meantime, picked up phone and kept on fooling me that the sofa will certainly be delivered on Saturday. In the evening he sent me a message saying that the sofa will be delivered on Sunday. On Sunday morning again, no one picked up phone.
On Friday, with repeated confirmation from Ganesh, I donated my existing Ashley sofa. That is, from Saturday I had to seat on the floor to watch TV.
Now, again after repeated unsuccessful calls, and messages, Jairaj calls and gives me firm message that it will not be delivered today and that I will have to make myself available on Monday if I need to get the sofa. A threatening, instead of being apologetic. Ganesh on the other hand was little apologetic, but still could not believe because of his hundreds of lies.
As of now, I have no clue if at all it will be delivered on Monday. From the statements of Jairaj, I couldn't know when my sofa will reach Hyderabad. So, I asked for complete refund.
They are also not ready to refund. Was this information helpful? | 
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