Star-Clicks — not upgrading my account

I paid 19.95$ to upgrade my account from silver to gold. The payment was successfully done. However, my account hasn't been upgraded yet. I've also sent them a ticket from my star-click account but i haven't received any answers yet. That's why i had to subject my issue here. Unfortunately, there are a lot of complaints from the website here. The worst part is that they don't respond to your tickets and messages.
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I am sorry for the inconvenience caused.

Can you please send me your email address in a private message and I will check and get back to you. Some times payments for upgrade do not go through as they should. I assure your that your payment is safe and your account will be upgraded.

best wishes,
Madaline
Star-Clicks.com

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