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State Bank Of Mysore — delay in dd purchase - insulting customers

Today, the 15th February 2019, I, V.Sadiq Batcha, residing at Gobichettipalayam, Erode Dt., approached State Bank of Mysoore, Gobi Branch for purchase of DD for Rs.19, 000/=. I have remitted amount at 10.30 AM and Head Cashier informed to come me evening 4.30 PM, I politely requested him to issued the at least half an hour before that is 4.00 PM, he refused and strictly fixed the DD delivery time at 4.30 PM. I have entered your branch exactly 4.20 PM, he informed to wait for 10.00 minits. But he asked to wait further 30.00 minits for getting the document. When I asking the reason for the delay, he used unnecessary words. I approached the Manager to register a complaints against the unnecessary delay and behavior of Chief Cashier, but the manager trying to compromise me and compelling to adjust the un-official words and delay made by chief cashier. So, hereby I request you to take necessary action to avoid such type of worst banking experience to any of your valuable customers.
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    State Bank of Mysore
    Customer Care Service
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    State Bank of Mysore Phone
    +91 80 2235 3907
    +91 80 2235 3904
    +91 80 2235 3906
    State Bank of Mysore Address
    K.G.Road, Bangalore, India - 560254
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