[Resolved]  State Bank Of Mysore — incompetence in resolving technical issue with internet banking and disgracefull customer service

Address:

Bangalore, Karnataka

my inital email to everybody on your board I'm only writing this because I haven't got a number to ring! Im not sure if you have ever been made aware . Your customer care for NRIs is poor, sorry doesn't exists. I have had issues with my Internet banking for a month now . The call centre number provided gets directed to State bank on india customer care who don't know how to rectify my SBM issue and give me a toll free number to ring, but I'm in the uk and an indian toll free number doesn't work from here. and when i told them this, they said they don't have any information on this issue in their system. I ring the HQ and people who answered the phone weren't aware of customer care number for rectifying internet banking with SMB. they kept passing me from one number to another . The branch managers are lovely but were unable to resolve my issue, shouldn't this be an issue for customer care to resolve. Should the managers be wasting their management time resolving such issues . where is the value base in it. all this has caused delay in my family in india receiving monthly remittence from me and issues with their regular bill payments. I am the only source of income for my parents. Who is going to support them?? Will the bank take responsibility for any inconvininece where can we get a customer care number along with support for SBM customers to rectify my internet banking whilst I live in the UK asap its 2015 soon and I'm shocked that there is such limited information on the internet page regarding customer care except for HQ number and toll free. I may be young and naive but I'm not wrong if as a customer i want to be looked after. My most recent email - its going to be a month since the issue was raised I'm Not sure how much more longer a. Large bank like yours needs to resolve a small technical glitch If I miss sending money to my parents this month and if they can't pay their rent, where shall I go to pay the penalty ?? Will the bank reimburse for my troubles ??? This has taken a month and is crossing my patience limit I have been advised by the nri helpline set up by narendra modi to contact the reserve bank ombudsman And themself . Is that something you want me to do ? What is your advice to me ! I will have to go to the ombudsman to tell them what trouble my parents have gone through And how I go about resolving this If the bank and your technical team are incapable of resolving the issues is it just not a sensible step to delete my internet banking account and help me set it up again ????? What are my options ??? I'm disappointed that a chief of customer service is also incapable of resolving this issue within a month !!! What is my next option ! I need it in an email so I have an email trail if further action needs to be done Please can I get a direct line number to ring other than that of the manager I am that frustrated, is this service acceptable to you ? Are your organisation and you being ethically sensitive to my needs and issues ????? please do let me know if you want all other email attaching Dr Deepu Chennenahalli hanumanthappa