Respected sir/madam,
This is harish gupta, sbm savings account and loan account holder, jayanagar 9th block branch, bangalore
Savings account no: account number: [protected]
Loan account number :[protected]
Ecs is set from savings to loan account for emi payment on 4th of every month.
I have 2 important issues which requires your attention and action.
1. I have been getting sms from bank often saying emi is due. Please note that every month 4th, emi is getting transferred from my savings to account to loan account. Latest message that i receved yesterday says “emi due on30042017 a/c xxxxx787065 has not been paid. Please pay immediately. Please ignore, if paid. Download [protected]@ http://goo.gl/qUlXqL “. Such sms creates panic to us. Kindly can you look into this?
2. In this month an additional amount of rs 35300/- has been deducted from my savings and transferred to loan account with my notice. When check with bank, i got a reply saying that there was an uncleared balance which has been taken. Kindly can you intimate us before and take our consent before transferring the balance. I now face financial difficulties due to this unplanned additional amount taken by bank.
I stay about 20 kms away from the branch and i am finding difficult to leave my work and come to branch to talk to staff. Also i am not able to reach via phone.
I request you to understand the difficulties as a customer i am facing and fix the issues. I expect a positive reply from your end.
Thanks and regards,
Harish gupta
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