I am posting this because I feel I have been charged for a Story TV subscription without properly understanding or knowingly agreeing to the monthly payments.
I am not very technically knowledgeable about things like autopay, recurring payments, mandates, or subscription payment settings. I simply took a ₹1 trial of Story TV to try the service.
I did not like the service and stopped using it. I also uninstalled the app. I had no understanding that I had supposedly agreed to a ₹399 monthly payment or that money would continue to be deducted from my account.
Unfortunately, I later discovered that ₹399 had been deducted every month for around 7 months, resulting in total deductions of approximately ₹2, 793.
The biggest issue for me is that I was not aware that these monthly deductions were happening. If I had understood that I was signing up for a recurring paid subscription, I would never have continued with it after the trial.
When I contacted Story TV customer support after discovering the deductions, I explained my situation and requested a refund. However, I was told that the payments were made with my consent and that they would not refund the money.
I genuinely want Story TV to explain this clearly to me:
When exactly did I agree to pay ₹399 every month?
What information was shown to me when I made the ₹1 payment?
How was I informed that money would continue to be deducted every month?
Where is the confirmation that I knowingly agreed to the recurring payment?
Why was I charged for several months when I was no longer using the service?
I am not someone who understands technical payment options or how recurring payments are activated. I believed I was simply paying ₹1 to try the service. I did not knowingly intend to sign up for months of ₹399 deductions.
I am therefore requesting Story TV to review my case properly and refund the ₹2, 793 that was deducted, rather than simply telling me that I had given consent without explaining when and how that consent was obtained.
I am posting this publicly in the hope that the company will look into the matter fairly and provide a proper explanation and resolution.
I would also request other customers who have faced a similar situation to share their experience.
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