[Resolved]  Su-Man Tours and Travels, Raghuleela Mall Kandivli, Mumbai.( Mr. Rakesh/ Mr. Manoj) — Horrific Experience with Su-Man Tours and Travels ( Mr. Rakesh/ Mr. Manoj)

Address: Mumbai City, Maharashtra

Horrific Experience with Su-Man Tours and Travels ( Mr. Rakesh/ Mr. Manoj) in Srinagar-Leh Tour (May 2014) Following are the issues/ complaints that were unheard during the tour and hence a written response is expected from Su-Man tour within 15 days of this email, before we have to move to consumer forum with the complaints. Also fellow tourists who have had a very bad experience and feel like they have been cheated of their hard earned money are requested to share their inputs in the below email and support this action against Su-Man tours (Mr. Rakesh). 1) Hotels were not allotted as per the itinerary/ or verbally communicated at most places and there was total mismanagement and confusion on the part of tour operator over the allotment of rooms, as tourists had to be transferred at last moment to other hotels after arriving at the promised/ agreed hotel. 2) Non availability of the concerned persons Mr. Rakesh and Mr. Manoj from Su-Man tours and Travels, in personal or on communication network, during all tour days, was a very harrowing experience for all tourists during all times of such crisis and confusions. 3) Very bad management of kitchen as well, as all arrangement of breakfast, lunch, dinner, mid-way halts; provision of packaged drinking water was not up to the mark and delayed at most days. 4) No arrangement of packed lunch/ drinking water was made by the tour operator (even after a promise was made to arrange so on a previous day) during an almost 12 hours journey from Sonmarg to Kargil via a slow moving traffic on zojilla pass; where there is no other source of availability of food/ drinking water and medical facilities. 5) Due to lack of knowledge on the part of tour operator, we were forced to do travel at unrealistic times. 6) Toll/ Entry Fees/ Local taxes for vehicles were to be paid by most tourists even after the itinerary states that all the above cost are inclusive in the tour package cost. (Tour manager did not arrange for the toll money to be provided with the respective taxi drivers.) 7) In initial tour days at Uddhampur station-Srinagar-Kargil-Leh, bus and tempo travellers were provided to most tourists instead of promised non ac Innova/ Xylo, hence cheating the tourists again. 8) No dry fruits/ snack packets were provided during the entire tour even after it was promised in the Itinerary. 9) Sightseeing and night halt at alchi/uley was cancelled by the tour operator due to lack of knowledge on their part about the vehicle permissions at different places. Tourists were communicated about alchi sightseeing on the way to leh from kargil, but later on it was brought to our knowledge that the provided vehicles did not had permissions to do sightseeing trips to alchi, and hence an entire place was cancelled again cheating all the tourists of their hard earned money. 10) Abusive language of the owner (Mr. Rakesh) when somehow contacted with the staff phone was a very bad surprise and a last nail on the coffin to the whole tour mismanagement and bad experience with Su-Man Tour. Shows a very bad and unprofessional and cheap approach by the Su-Man travels and showing that only money is a concern for them and satisfaction and safety of their tourists does not matter and they have utter disregard towards their clients. A signature campaign initiated by the dissatisfied and cheated tourists has been attached in this email for review.