Super Oyo The Goan Courtyard Hotel — Service

Address:

2ND WARD FATONA COLVA

I have booked through teh application to the above mentioned hotel in th id ygen3944 and paid thrugh paytm the booking amount also by clealy mentioning 4 guest
3 adults and one child
when we reached the hotel the manager was not ready to listen me saying that they can only accomodate only three that is the policy i doubt whether this policy to unknown to the oyo application
the manager told me contact oyo itself since i paid to the oyo there starts the second issue they will refund me only 330against my 1147 and one more thing was oyo consumer care was not responoding the calls from my moble [protected] registered with them and finally attended the consumer complaint number and when i said the facts the lady attended the call diverted the number to some other person and immediatel got disconnected
then again started conving the manager of the hotel and he allowed us to check in on the conditons that we have to pay for early check in and for extra and paid 880 by gpay to the hotel
manager said he wil not provide any receipt for this and no extra bed also
is this the kind of service we should expect from a service provider