Suriya Gas Agency Kovvuru — Subject: Complaint Regarding Surya Gas Agency, Kovvur Booking Cancellation, Non-Response and 200 Collection

I would like to raise a complaint regarding the poor service and lack of proper response from Surya Gas Agency, Kovvur.

The following issues are causing serious inconvenience to customers:

1. Inspection executives: Two inspection executives visited our house and collected ₹200 from us. I request clarification regarding the purpose of this amount and whether it was officially authorised.

2. No proper response from the agency: The gas agency phone numbers and the delivery/line man's number are not being answered despite repeated attempts.

3. Booking issue: Around one week ago, I personally visited the gas agency to ask why there was an issue with my gas bookings. At the agency, I was told that there was no issue. After about 10 minutes, when I called the booking number again, it was working.

4. Booking cancelled without proper explanation: I booked the cylinder on Wednesday, but later received a message stating that the booking had been cancelled. I did not receive any proper explanation or call regarding why the booking was cancelled.

5. No response after cancellation: After receiving the cancellation message, I repeatedly tried to contact the gas agency and the concerned delivery/line man, but my calls were not answered.

6. Customer inconvenience: Customers are being forced to personally visit the agency and repeatedly make calls just to understand the status of their LPG booking. There is no proper communication regarding booking, cancellation or delivery.

I request the concerned authorities to kindly investigate this matter, especially:

- The reason for collecting ₹200 from customers by the inspection executives.
- Why my LPG booking was cancelled after being successfully booked.
- Why no proper reason or communication was provided for the cancellation.
- Why the agency and delivery staff are not responding to customer calls.
- Whether there is any technical or administrative issue with the booking system.

I request that appropriate action be taken and that Surya Gas Agency, Kovvur, be instructed to provide proper and transparent customer service.

Customer Name:nagamani
Consumer/LPG ID: CX[protected]
Registered Mobile Number:[protected]
Agency: Surya Gas Agency, Kovvur, east Godavari district, ap
Booking Date: Wednesday, 19/08/2026
Cancellation Message Received: 22/08/2026
Date of Complaint: 23/08/2026

issuer no:-[protected]