Swipe Telecom — product damage

Address:

Valsad, Gujarat, 396171

I have purchage swipe elite note, after 3 months its touch gone lose, i have give to g-tech services surat for repaire on 22 sep 2017, my work order no. Is gj-sur-gts-3775, now no one is giving any respons that when my device will be back. They always says that call to customer care and customer care says that we have no information. Please help me sir what to do.