Swipe Telecom — swipe company using malware (virus) in their smartphone

I was a proud user of swipe elite sense, as i was using this phone for last 8 months it works well, then the problem starts from last few days, it stops responding, it gets hang, as i am a software developer it takes no time to find what the problem is and i was shocked, swipe were using malware app and stealing user personal information, and this is a serious crime. I tried to uninstall the application, still it again install automatically, i even factory reset my mobile still the problem remains the same, this malware app has all the permissions to read the user message, access file's, contacts. I am highly disappointed by such action. I tried to contact customer support, but they are not responding.