| Address: | Bangalore, Karnataka, 560066 |
I had purchased a tuxedo of worth rs.21, 000 from tailorman, bangalore (Indira nagar branch) with order number -42005. I had worn that tuxedo only once in my wedding and one other day few months later. I gave this suit for dry cleaning to spin cycles, bangalore (Kadugodi branch). When i collected my suit, i was shocked to see that the suit was spoiled completely. I immediately went back and checked with spin cycles and they replied saying that there was something wrong with the suit quality and it was not their fault. After that i went to tailorman shop and got the quality of the material checked.
I received below reply from tailorman on july 24th, 2019.
"as per our telecal, we have analyzed the fabric and found that the fabric wash and care was not followed by the laundry. This fabric contains 55% wool and 45% polyster. This sort of fabrics has to only dry cleaned and not water washed.
We have sold 45 suits, 74 trousers and 10 jackets of this fabric. We have not received any complaint so far. This is the first ever complaint. Our wash and care instructions are mentioned in the fabric care tag.
The tag from laundry clearly says it was only cleaning. Attached tag image for your reference."
I am completely stuck in this whole process of blame game. I need a resolution for this. I spent rs.21000 and in return i could wear that suit only twice. Both the vendors can discuss whose fault was it and then come to a resolution, as a customer i need my refund.
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