Tanishq In Phoenix Mall Bangalore — Highly unprofessional customer service at Tanishq Bangalore - Phoenix Market city, White field: Extremely disappointing and dishea

Address:	Bangalore
Website:	Tanishq

TL, DR: Despite calling to check for availability and getting an invitation to visit the store at a particular time (8 PM on Dec 6, 2022), the staff was extremely disinterested, kept us waiting for an hour, was rude, ignorant and highly unprofessional. Absolutely disappointed and felt insulted.

Hi Team,

My family and I (Akanksha Pathak) have been purchasing jewellery from Tanishq for the last 20 years. My parents built their trust with Tanishq, which was then passed on to my brother (Mr. Ankur) and his family. Next week for the occasion of my wedding, my brother wanted to give me a necklace and so they connected with one of the members at Tanishq to check their availability. My brother has recently shifted to Bangalore and has been purchasing stuff from the Tanishq store at the Phoenix Market city - Whitefield Bangalore. They contacted an employee - Jai Keerthi at Phoenix, Tanishq and he called & invited us, confirming their availability. This was the first time I visited the store with my brother in Bangalore.
We started with looking at gold chains. Mr. Jai was in extreme hurry and he placed a few boxes and simply went away to serve another person. We requested him to show something that we earlier saw but he did not pay any heed to it. We ignored his attitude assuming he would be busy and kept searching amongst ourselves for what we wanted. We decided on the chain we wanted to buy and then my sister-in-law (Mrs. Shweta) asked him to show her some earrings. Again, after requesting for 20 min, no one even responded. They did not even have the courtesy to let us know that they are busy and will take time. My brother wanted to buy a ring and I was struggling in the store to help him myself but no one paid any attention. After spending an hour, I was frustrated as Mr. Jai served 3 other customers. I went to the counter and asked for the manager. To that I got to know that no managers were available. My brother finally was getting very late and so he asked Mr. Jai to bill the chain and Mr. Jai ignored again. I just couldn't take it any more. I told Jai that this is not right and we said that we will have to leave. No one said a thing with no apologies at all. So we all simply walked out.
We have been going to Tanishq for a few reasons since forever:
1. To experience good customer service - Which clearly Mr. Jai and all other staff members did not care about
2. To explore variety and great designs - which no one was interested to show us
3. Continue to buy Tanishq product because of the trust built over years - Which has been shattered today

I have a few questions to ask here:
1. Why should I go to Tanishq if this is the attitude that is portrayed by the staff?
2. Why should I come to Tanishq all over from the US for my wedding shopping as my only go to shop?
3. How can I bear the insult of my family especially on the most important occasion in my life?

Today I am highly disappointed and feel that my trust is broken. This is not what I expect from a brand like Tanishq who is known for providing an outstanding user experience.
I hope you would take some action on the same to ensure that you do not lose customers like us in the future.

Thanks,
Akanksha