Tata Motor, Dholewal Chowk, Ludhiana — Formal Complaint and Escalation Regarding Repeated Defects, Safety Concerns and Unsatisfactory Service Tata Punch (PB10JZ9248)

Address: Dholewal Chowk, Ludhiana

To,

The Customer Care Team,
Tata Motors

Dear Sir/Madam,

I am constrained to write this letter to formally register my serious dissatisfaction regarding the quality, reliability and safety of my Tata Punch bearing registration number PB10JZ9248, as well as the manner in which my concerns have been handled by the authorised service network.

The vehicle was purchased with the expectation that it would provide safe and dependable transportation for my mother. Unfortunately, the ownership experience has been marked by repeated defects, frequent visits to the workshop, and a continuing lack of satisfactory resolution.

What is particularly concerning is that these issues have arisen despite the vehicle having extremely low usage. During the last one year, the vehicle has been driven only approximately 4, 500 kilometres. Further, the scheduled service that was due at 10, 000 kilometres was carried out at 3735 kilometres itself, demonstrating that the vehicle has been maintained responsibly and in accordance with the manufacturer's recommendations.

Despite such limited usage and timely servicing, the vehicle has suffered from multiple recurring issues, including:

• Water ingress/sealing issues in the trunk area.

• Persistent concerns relating to fuel efficiency and vehicle performance.

• Fuel gauge/fuel pump-related defects, which have already been acknowledged and confirmed by the company's technician.

• Most importantly, a brake failure incident that occurred recently, raising grave concerns regarding the safety and roadworthiness of the vehicle.

The brake-related issue is particularly alarming. Any failure of a critical safety component places not only the occupants of the vehicle at risk but also other road users. A customer should never have to experience such a situation in a vehicle that has been used sparingly and maintained through authorised service channels.

I would also like to place on record my dissatisfaction with the support received from the authorised service centre, Dada Motors. On multiple occasions, I have been required to make repeated visits, spend considerable time waiting, and follow up continuously for issues that should have been addressed promptly and professionally. Rather than receiving a definitive resolution, I have repeatedly been made to travel back and forth without meaningful progress.

Furthermore, the staff has suggested me that such issue as very common in Tata Punch and it should be taken casually. It will resolve. But sadly not done so.

All service records, job cards, repair histories, inspection reports and supporting evidence are available and can be independently verified from Tata Motors' own records. I am also in possession of documentary evidence and other supporting material relating to the issues described herein.

The repeated breakdowns, recurring defects, safety concerns and ineffective after-sales support have caused significant inconvenience, mental distress, loss of confidence and emotional hardship for my family. This is especially distressing given that the vehicle was purchased primarily for my mother's comfort, convenience and safety.

In view of the above, I request Tata Motors to:

1. Conduct a comprehensive inspection of the vehicle by a senior technical team independent of the local workshop.

2. Provide a detailed written report identifying the root cause of each defect and the corrective measures proposed.

3. Permanently rectify all existing defects at no cost to me.

4. Clarify why multiple defects, including a serious brake-related issue, have arisen in a vehicle with such low mileage and proper maintenance history.

5. Consider appropriate compensation and remedial measures for the inconvenience, hardship, loss of time and emotional distress suffered by my family.

6. Provide a written response and action plan within 15 days from the date of receipt of this complaint.

I sincerely hope Tata Motors will treat this matter with the seriousness it deserves and take immediate corrective action. However, should the matter remain unresolved, I reserve my right to seek appropriate remedies before the Consumer Disputes Redressal Commission and other competent authorities, including claims relating to deficiency in service, product defects, safety concerns and consequential damages.

I look forward to your prompt response.

Yours faithfully,

[Name]- Saroj

[Address]- B1-1046/10/A/5, Stno 1, Kapil Park, Haibowal Khurd, Ludhiana

[Mobile Number]-[protected]

[Email Address][protected]@gmail.com

Vehicle Registration Number: PB10JZ9248

Model: Tata Punch

Attachments:

1. Service Records(as per record)
2. Job Cards( as per record
3. Repair Invoices( as per record)
4. Photographs/Videos
5. Other Supporting Documents