Televantage TV Product — want the refund of the money I paid for nothing.

Address:

Mumbai City, Maharashtra

I ordered the company's best advertised product Aire Bra combo pack of 6 pieces. Firstly I received only 5 pieces and also it dint fit the way it has been shown on TV. The customer care executive said that I should send it back and ask for a smaller size as it 'might' fit. I did the same and it took them 2 weeks to revert back in the meantime I bought the product from the market where you can try and buy. Later when I got a call from Televantage informing me that they will send me the smaller size. I told them that I have bought the product and if they can provide me a credit note I can order something else from them. They denied the credit note and asked me to use the Aire Bra whether it fits or not. I said I dont want to get stuck in the vicious circle of trying and sending it back to you. They said they cant help it. Still they dint send me anything against my money. This all happened in the month of october last year and after Diwali on November 8th I send them the mail blaming them to steal my money as they never sent me anything. On which I started getting calls where the executive keep telling me they cant help me and I have no option but to used the product which doesn't fit me. I keep asking them to provide me the credit note so that I can buy some other product from them. All this is on the mail with me. It kept on happening and they kept harassing me until I asked them to refund my money as I was done with them. This is for the first time I asked them to return my money and then their excuses started about certain policies and rules of market. In their last mail as I stopped taking their calls they asked me to accept the delivery or else later if I ask them to send me the product they will charge me the shipping and handling charges. I did not accept the delivery. As I still want my money back along with the inconvenience it costed me.