Testbook (testbook.com/home) — Subject: Request for support regarding refund from Testbook GSC programme

Website: testbook.com/home

Dear Sir / Madam,
I am writing to seek your support after failing to receive a satisfactory response from Testbook, an organisation that provides training for various competitive examinations.

I had planned to appear for the upcoming UGC NET examination in December 2026. Based on feedback and references about Testbook’s training programmes, I contacted Testbook through its web portal on either 17 or 18 July 2026. In response to my enquiry, their representative, Mr. Rishabh Ratul, contacted me, proposed their upcoming GSC programme, and informed me about an early-bird offer at a special price. As I was not fully familiar with Testbook’s training programmes, I told him that I would need a couple of days to obtain feedback before joining any session. Based on the feedback I gathered and the details provided by Mr. Rishabh Ratul, I joined the GSC programme on 20 July 2026 and completed the full payment on 23 July 2026. Unfortunately, due to a personal medical emergency, I decided not to continue with the programme. Accordingly, I informed Mr. Rishabh Ratul on 25 July 2026 and requested that the refund of the fees paid be processed.

Please note the following points:

1) After the payment was completed, Mr. Rishabh Ratul sent me a YouTube link with some details about the GSC course. Since the video was in Hindi, I requested the information in English. During the sales stage, he had confirmed that the programme would be available in both Hindi and English. In response to my request for details in English, he informed me that someone else from the organisation would contact me with further details and complete the onboarding process. This was on 24 July 2026. However, no one from the organisation contacted me after that. On the very next day, 25 July 2026, an emergency situation arose at my end, and I informed Mr. Rishabh Ratul that I would be unable to continue with the programme and requested that the refund process be initiated.

2) Testbook did not take any steps towards onboarding, including enrolment, content access, account activation, or any other process required to begin the programme.

3) I did not access their course platform, course materials, mentorship resources, or any activated learning content.

Since Mr. Rishabh Ratul did not respond to my request to initiate the refund, I sent follow-up emails regarding this matter. The relevant communications and responses are attached for your reference.

I request your intervention to help me obtain a refund of the fees paid, as I had not been onboarded to the programme and had not accessed any course content or learning resources before requesting cancellation.

I kindly request your support in reviewing this matter and assisting me in obtaining the refund.

Regards,
Sony