The team Hatke and Ekart Logistics/ Shiprocket,
This is a final notice regarding my undelivered order.
I am writing to raise a formal complaint regarding my order ID: 2166433, placed on 5th August 2026 for an AirPods Case. The product was shipped via Shiprocket, Ekart Logistics
(Tracking ID SSRP[protected] with an assured delivery date of 11th August 2026. As of today, 30th August 2026, I have not received the order. I have attached proof of order and payment for your reference.
Despite multiple follow-ups via email and phone Calls, I have received no satisfactory response or update from your team or the logistics partner. Your complete silence despite my repeated follow-ups is unacceptable and amounts to Deficiency in Service and Unfair Trade Practice under Section 2(11) and 2(47) of the Consumer Protection Act, 2019.
I hereby request you to:
Provide a conclusive update on my shipment within 24 hours, OR
Refund the full amount of Rs.244 to my original payment method immediately and provide written confirmation of the same.
If I fail to receive a resolution within 48 hours of this email, I will be forced to:
File a formal complaint on the National Consumer Helpline (INGRAM) portal.
Initiate proceedings in the Consumer Disputes Redressal Commission for refund with compensation for harassment. Was this information helpful? | 
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