The Red Bus India Private Limited — Very Bad Service by Sri SMS Travels Refund Request

Address: 3, 1st Floor, RR Towers III, TVK Industrial Estate, Guindy, Chennai, Tamil Nadu – 600032.

Website: [email protected], [email protected]

Dear sir,

Sub: Very Bad Service by Sri SMS Travels – Refund Request
Ref: Red Bus Invoice No. RTN25-A[protected] dated[protected], Invoice Amount: Rs.8, 185.80


With reference to the subject matter, I had a terrible experience with Sri SMS Travels towards my journey from Rameswaram to Chennai on[protected]; below are the bus details.

1. Bus Service Company Name : Sri SMS Travels

2. Bus Registration Number : TN18BR4915

3. Journey Date & Time :[protected], 08.05 PM

4. Starting Point : Rameswaram

5. Destination Point : Koyambedu, Chennai

6. Ticket ID Number : TUBH53695486

7. Seat Nos : E1, D4, B1, A4

I had booked 4 numbers of sleeper class non-A/C bus through RED Bus for the above destination points in Sri SMS Travels. Out of 4 seats, 2 seats are 60%-70% wet, not even able to sit in the sleeper berth. In 1 seat, my two daughters adjusted, and in another seat, my wife adjusted the entire night of travel. I sat in the driver's cabin near the window seat. Moreover, inside the bus, there was the smell of garbage and ants and mosquitoes everywhere. In a few destination points there was a little heavy rain; there is no wiper to clear rainwater in front of the driver's seat to wipe out the water. This is a very serious issue; they are putting public life at risk. The bus starting time scheduled was 8.05 PM from Rameswarm; actually, the bus started from Rameswaram around 10.00 PM. Supposed to reach Koyambedu, Chennai, around 8 AM on[protected], but actually reached Koyambedu around 11:50 AM.

I repeatedly called Sri SMS Travel’s manager regarding facilities provided by them inside the bus, but the response was very, very bad, and they ignored the calls (his mobile no.[protected] and other numbers[protected] &[protected]. The driver is not able to do anything about my repeated requests. I felt like I was talking to a wall! The lack of communication and professionalism made my travel plans very stressful. The bus is in very, very bad shape; the bus looks like a garbage vehicle, they are selling the seats to humans for travelling instead of animals and looting the money from the public without providing basic facilities.

I humbly request you to take up the subject issue with RED Bus and refund our full bus fare paid by me & penalties/damages.

Invoice/Photos are attached.

Thanks & Regards
Gopi G