Theobroma — Lower Parel Outlet - Started doing Scam

Dear Team,

Good day.

I am writing to express my serious disappointment regarding my recent order from your Lower Parel outlet.

Yesterday, I placed an order through your company website at around 2:15 PM for a Blueberry Cheesecake, selecting the delivery slot between 6:00 PM to 7:00 PM.

At 7:03 PM, I received a message stating that the cake had been delivered. However, when I reached home at 7:00 PM and prepared to celebrate my wife’s birthday, I discovered that no cake had been delivered. This completely spoiled the surprise and the special occasion.

I immediately contacted the outlet and was kept on hold for 15–20 minutes. Eventually, I was informed that the cake had been delivered, which was incorrect. As no resolution was provided, I personally visited your Kamala Mills outlet. Upon reaching there, I was told that the rider had cancelled the delivery and no alternative arrangement had been made. The cake was still kept in the refrigerator and was handed over to me only after I reached the outlet myself.

This situation clearly indicates:

False delivery confirmation sent to the customer

No proactive communication regarding rider cancellation

No alternate delivery arrangement made

Complete inconvenience and mental stress caused on an important personal occasion

If I had not visited the outlet personally, I strongly believe the cake could have been sold to another customer, which raises serious concerns about your internal processes.

Because of this negligence:

My time was wasted

My wife’s birthday celebration was disrupted

The entire experience was extremely embarrassing and disappointing

I request a formal explanation regarding this incident and appropriate compensation for the inconvenience caused.

I hope you will take this complaint seriously and ensure such incidents do not occur with other customers.

Awaiting your response.

Regards,
Nitesh